We appreciate your trust in purchasing from us and regret you may feel the need to make a return. We will consider your situation to attain a reasonable solution.
Please be aware that we provide accurate and clear information concerning our products, including samples from our publications, so that you can determine whether they are suited for your use before purchase. You may also ask further questions through the Contacts page on our web site and the form found therein before making a purchase. Accordingly, the products purchased on our web site are provided “as is,” and we make no guarantees concerning their completeness or fitness for a particular purpose.
If our products were purchased from another source than ourselves, you will need to contact them concerning your return.
At our discretion, we may refund your payment less shipping and handling charges if our shipment is returned to us unopened and the products remain in new condition. Otherwise, returns are only considered when our products are received by you in a damaged or incomplete state.
- DO NOT OPEN the package you receive from us.
- Take a picture or pictures that clearly show the shipping label and damage to the packaging, if any.
- Email the picture(s) to email@example.com. Include in the email your name and shipping address, your phone number, and the reason for the return.
- We will contact you by phone or email to discuss completing your return.
Thank you for your patience as we complete this return process.